Terms and Conditions

Once an online written or verbal booking has been accepted by Real Changes for Life, the client will have entered into an agreement to have a treatment based on the following terms and conditions:

  • We respectively ask that clients make payments via BACS or direct debit after making the booking and at least 24hours before the first appointment, thank you.

  • Treatments – A minimum of 24 hours’ notice is required form the start of a client’s treatment appointment time if a change or cancellation is to be made to the appointment time or date.  Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend.

  • Our money back guarantee policy will be, that after the first paid treatment if the client is not completely happy with the results they can have a full refund. After the first paid treatment there will be no refund policy and any remaining sessions will be held to be used for twelve months only. 

  • We have the right to refuse or discontinue a treatment at any point.  Circumstances where this may apply include, but are not limited to:

    • The client is under the influence of alcohol or recreational drugs

    • Recent surgery

    • The client behaves in an inappropriate or offensive manner

    • The client is or becomes unwell

  • Clients under the age of 16 are welcome if accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment.  They will also be asked to remain present for the duration of the agreed treatment.

  • Treatments conducted by Real Changes for Life are not a substitute for proper medical diagnosis and treatment.  At no time will a client be encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence.

  • During a client’s treatment consultation we will need to collect personal information which is important for our client-therapist relationship and will be used to tailor treatments.  This information is strictly confidential.  We will maintain its accuracy by updating it as advised by the client and it will be secured safely. The client can have access to this information at any time.

  • Real Changes for Life may at times address specific personal issues, challenges or general conditions in a client’s life or profession.  All information provided will be kept strictly confidential with the exception of any information which, if withheld, may result in danger to the client or others.